Shipping and Return

International Orders

Orders outside China may be subject to additional taxes&duties when crossing the border. Most orders will arrive between 10-20 business days depending on your location.

Order Changes and Cancellation

Upon purchase, we’ll give you 24 hours to cancel or make any changes (sale items are not subject to cancel). Any time beyond that, your order will already be processed, prepared for shipping, and order changes or cancellations cannot be made.

Damaged /Missing

Items If for some reason your order arrived damaged, unusable or missing items, we will be happy to provide you with a replacement. Please contact our support team to make the Damaged/Missing Item Claim.

’My tracking information says delivered but didn’t receive it yet.’

If we’ve confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing items.

If our shipping carrier or post office cannot confirm the item was delivered. You need to contact us and report it, we will make the arrangements to send you another one.

If the package was delivered to the exact same address the buyer filled up and it was wrong, we won’t be able to respond for that. So please double check the shipping address you filled in your shopping cart.

Please contact us for more details so we can find out the best solution for you.

 
Returns

If you are in any way unsatisfied with our products, send us email at isametop@gmail.com within 30 days of your purchase in order to arrange a return. International orders may be subject to additional shipping in order to return the purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds(if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at isametop@gmail.com.